Only 2.3% of patients stated that they were satisfied with the CHI

assistance. Most of the complaints are about the logistics of providing medical care. To more than half of the patients, the ambulance travels longer than 20 minutes

Russians who have faced the need to receive medical care are rather dissatisfied with the way the Russian system of free medicine works. 2.3% of respondents were completely satisfied with the quality of compulsory health insurance, 7.2% are rather satisfied with it, 36.4% say that there are both positive and negative aspects in the Russian free healthcare system, Vedomosti reports.

The study was conducted in October by the All-Russian Union of Patients (VSP) and the Social Mechanics Center. It was conducted in the form of an online survey. 1452 patients from 76 regions of Russia took part in it.

The results of the study show that the burden on the compulsory medical insurance system has increased significantly due to the COVID-19 pandemic . Claims from patients turned out to be related to unorganized "routing" - receiving high-quality medical care with minimal time and financial costs (51.7% of respondents). 56.3% of respondents reported that they were forced to wait for an ambulance for more than 20 minutes. Vedomosti also refers to data from the July FOM poll, according to which 29% of those who called an ambulance over the past year have been waiting for it from 15 to 30 minutes, 15% from 30 minutes to an hour, 8% - from an hour to three hours, 6% - more three hours.

38.5% of respondents complained about problems with the provision of care in hospitals.

Against the backdrop of such problems, the proportion of patients who turn to paid medical services has increased: before the pandemic, there were 40% of them, and now 86%.