4 main lessons of the pandemic: what leaders learned about employees

Unlike the crises of previous decades, the coronavirus pandemic has become a special test for business. Employees were not only constantly under the threat of layoffs, but also experienced many organizational difficulties that affected their well-being. Now the world is entering the post-pandemic era, and leaders have the opportunity to cope with these difficulties and create the right psychological conditions for employees. They should be based on a sense of significance, security and accessibility. Helping employees bounce back requires communication, empathy, compassion, and active attention to their needs.

In the course of coaching work with senior executives, it turned out that many leaders do use such measures to deal with organizational difficulties and care about the well-being of employees and clients. Representatives from coaching firm Bright Arrow spoke to top executives at major companies about how they handled organizational challenges and analyzed the lessons the pandemic has taught executives.