
It happened surprisingly quickly, as if by magic: in response to the COVID-19 pandemic, companies around the world switched to e-commerce. The big winners, however, were the big retail chains, who had invested years in developing e-commerce skills and were therefore able to quickly adapt to changing consumer behavior. As for small and medium-sized retail players (with annual revenues of less than $5 billion), as well as branded manufacturers, such as consumer goods and clothing, their share of revenue from e-commerce is still much less significant.
Those companies that are trying to launch a business or minimum viable product (MVP) in the field of e-commerce as quickly as possible often make momentary decisions, but after six months or a year, real difficulties begin. We have identified five mistakes that are made in the short term and often prevent players from successfully growing and developing in the long term.