CDEK explained the delays in the delivery of goods by a “logistic quest”

The first batch of goods ordered from abroad through CDEK.Shopping has already been delivered to the recipients.The company explained the delay by the need to urgently look for new routes and payment schemes “in current realities”

The delay in the delivery of goods ordered from abroad through the new CDEK.Shopping service is due to changed external circumstances that have turned the delivery into a "logistic quest". This was reported to RBC in the company.

The new all-inclusive service began to be designed in December 2021.

“The situation in the world did not allow us to use the simple and fast schemes for the purchase and delivery of goods that we initially developed. In the current realities, logistics is more like a circus juggler on a ball, which must not drop the balls and stand on its own, ”the company said.

CDEK named three main reasons for the disruption in the delivery of ordered goods.

www. The closure of transit through countries that were part of the shipping routes, and the need to urgently develop new routes. Payment restrictions, where a dollar payment may be delayed by up to 30 days in processing. Customs control in the countries of transit registration.

The company assured that these problems are now successfully solved. Almost 2500 orders were made during the first month of CDEK.Shopping. More than 50% of the goods have already been purchased and "will be delivered to customers in the near future", and the first batch of parcels has already been delivered to the addressees.

CDEK reported on checks at airports due to parcels with jamon Business

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About 300 customers, without waiting for their orders, issued a refund, most of them have already received money, and the rest will receive them in the near future, the company added, noting that most customers are waiting for their parcels.

In April, CDEK reported violations at customs at Moscow airports, as well as at the aviation customs post of the Electronic Declaration Center (CED). The company complained to the transport prosecutor's office, the Moscow prosecutor's office for supervising the execution of laws in air and water transport, the Western Interregional Investigation Department for Transport of the Investigative Committee and the Anti-Corruption Department of the Federal Customs Service about the detention of the cargo of some of its clients.

After the intervention of the Prosecutor General's Office, which initiated large-scale inspections at Vnukovo and Sheremetyevo airports, the import and export of goods was resumed. In particular, the ban on the delivery of jamon was lifted. However, the customs of the cargo terminal of Sheremetyevo Airport, according to the company, still detained then 17 parcels with jamon, which had been stored there since December 2021.